“We were opting to incept our own in-house call center platform. We did partner with Mavens Consulting based on their well-rounded expertise and world-class competency as a center of excellence. Mavens scope included; developing our operational and CRM processes, procedures, adding a full Voice platform and CRM tool to our current infrastructure, and train our staff on customer experience management. The bandwidth of agility, dedication and commitment demonstrated by Mavens project team through-out the course of slightly above 3 months was exceptional. The maintenance and support extended on-site post launch was seamless.

It’s been a great experience and a fruitful partnership that’s highly recommended for any corporate planning to launch its call center which is an integral pillar amongst others across the customer satisfaction journey.’’ 

“The flexibility and expertise applied by Mavens Consulting in setting up our Consumer Relations function and acting as our Vendor manager with the designated Outsourcing Service Provider has proven to be very productive.  They began diligently studying our Consumer relations requirements, documenting workflows and working quickly to understand our business and liaising with our Outsourcing Service Provider to implement the project seamlessly and launching on the planned date.”

“Mavens Consulting’s expertise in the Contact Center Industry makes them able to understands the complex service requirements needed to support our 1^st captive center in Egypt.  They helped design and build the entire center, inclusive of all technology requirements, manage vendors for fit out, furniture installation and technology implementation in less than 60 days. In parallel, Mavens helped us hire more than 80 FTEs to begin operations on the target timeline. We believe in partnerships, and Mavens proved to be our perfect choice for a true partner”.

“Mavens Consulting understand what partnership is about. They are hands-on partners, who completely understands the requirements, committing and delivering on-time/on-budget projects and implementing exactly what we need operationally from process creation, quality benchmarks, technology platforms and value-added training. Our contact center project has been planned for a long period, and Mavens stepped in to help us at the right time”

“Working with Mavens Consulting has proved to be valuable, by applying a disciplined approach to implementing our customer service and customer satisfaction processes and keeping us on track. Their initial baseline assessment was conducted to ensure that we are benchmarked against Global Customer service practices. Their methodology was consistent, logical and supported by data throughout in creating a well mapped process guideline for our Customer Service Center.”